Customer success · Retention · Growth
I'm a customer success professional who turns thoughtful relationships, proactive problem-solving, and data into better customer outcomes. From B2B SaaS to healthcare, I care about making complex things easier for the people who rely on them.
Impact at a glance
Selected results from my customer success work at Chmura Economics & Analytics.
Selected work
A few examples of how I combine customer empathy, operational follow-through, and creative problem-solving.
Supported a portfolio of approximately 53 customer accounts, developing relationships, identifying customer needs, and pursuing expansion opportunities through tailored engagement.
Used ChatGPT to develop repeatable, customizable outreach templates for Salesforce, enabling a targeted webinar campaign that reached more than 1,000 customers.
Troubleshot JobsEQ customer questions directly, partnered with Product when deeper expertise was needed, and followed through on outstanding accounts-receivable cases.
When customers faced cancellation, I researched their budgets, service needs, and organizational structures before presenting practical alternatives. Options included removing lower-priority services, considering multi-year agreements, or identifying a parent organization’s existing subscription they might join. The goal was to lower customer costs without losing the relationship.
About me
My move from healthcare into tech sales was intentional. I spent nearly two years working toward that transition, bringing with me a foundation in empathy, relationship-building, research, and calm problem-solving.
At Chmura, my first tech sales role, I had to get up to speed quickly on B2B SaaS, customer accounts, and labor market data. I learned by digging into customer challenges, asking questions, and turning research into practical recommendations. I also found opportunities to improve engagement workflows and share ideas with leadership.
I'm exploring Customer Success Manager, Client Success, Customer Success Specialist, and Customer Onboarding opportunities.
How I work
Being new to an industry taught me to be resourceful without pretending to have every answer. When I spotted a customer issue or process gap, I gathered background information, researched possible solutions, and organized what I learned into a clear starting point.
I brought findings and preliminary recommendations to leadership and more experienced colleagues, invited their input, and refined the next steps together. That combination of independent initiative, thoughtful questions, and openness to feedback helped me adapt quickly and contribute while building my expertise.
Career journey
Chmura Economics & Analytics
Managed a B2B SaaS customer portfolio, supported JobsEQ adoption and training, and worked across customer needs, retention, expansion, and issue resolution.
Children's Hospital of Richmond at VCU
Supported patients, families, and clinical teams in a fast-paced healthcare environment requiring clear communication, empathy, and accuracy.
Bon Secours
Delivered patient-facing support and coordinated care workflows with a focus on service and reliability.
VCU Massey Cancer Center
Developed an analytical, detail-oriented approach through academic and scientific research.
FreshPrints
Built early experience in customer relationships, coordination, and commercial ownership.
Bachelor of Interdisciplinary Studies · Molecular Diagnostics and Techniques
Let's connect
Interested in working together? I'd love to hear from you.